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Account details
Your name, address, billing period and account number.
Understanding your energy bill
Electricity bills can be confusing. Here’s how to make sense of what you're paying for and what you can do to lower your costs.
Endeavour Energy or your energy retailer
Endeavour Energy looks after the electricity network that delivers power to homes and businesses. Your energy retailer sends you your electricity bill.
Endeavour Energy
Your energy retailer
Maintains and improves the network
Sets your plan and rates
Provides electricity connection to your home or business
Sends your electricity bill
Fixes faults and outages and responds in an emergency
Handles payments, billing and account help
Ensures power safety and reliability after storms, floods and fires
Offers plans, discounts and solar credits
Reads your basic or manual meter
Installs smart meters
Receives data from your smart meter
Endeavour Energy
Maintains and improves the network
Provides electricity connection to your home or business
Fixes faults and outages and responds in an emergency
Ensures power safety and reliability after storms, floods and fires
Reads your basic or manual meter
Your energy retailer
Sets your plan and rates
Sends your electricity bill
Handles payments, billing and account help
Offers plans, discounts and solar credits
Installs smart meters
Receives data from your smart meter
If you're not sure who your retailer is, check the top of your electricity bill - their name will be listed there.
Electricity bill breakdown
A standard residential electricity bill includes:
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National Metering Identifier (NMI)
A unique number for your electricity supply.
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Tariff or plan type
This may show a plan name or more detail to include if you’re on a flat rate, time-of-use or controlled load plan. This affects the amount you’re charged.
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Supply charges
A daily fee to keep your property connected to the network.
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Usage charges
How much you’re charged for the electricity you’ve used.
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Solar feed-in (if you have solar)
Credits for any excess solar energy you’ve exported the grid.
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Total due
The full amount you need to pay, including GST and any discounts.
Why your rates may vary
Some energy plans charge different rates depending on how and when you use electricity. Understanding your plan can help you save:
Flat rate – Same price no matter when you use power
Time-of-use – Cheaper at certain times of day (eg. during the middle of the day)
Controlled load – Lower rate for specific appliances (eg. hot water)
How your usage is measured
Your energy use is tracked using meter readings. Your bill will be based on:
Actual read – Taken directly from your meter (manual or smart)
Estimated read – Used if your meter wasn’t accessible
Self-read – Some retailers let you submit your own reading
If you have solar at home
If you have solar panels and send extra electricity to the grid, your bill might include:
Feed-in credits – What your retailer pays you for energy you export
Net usage – What you used minus what you exported
Daily generation – Some retailers show how much solar you generated
Community battery – Access to a lower rate if you’re connected to a community battery
Customer owned asset assistance loan
If you have received a defect notice from us, you may be eligible for financial assistance.
Helping you comply with a defect notice
We undertake regular inspections on our poles and wires to ensure service and safety. These inspections also include private assets such as poles and service mains.
Private assets found to be unsafe will be issued a 'Report of Inspection - Customer Defect' that explains the defect and what is required to rectify it. A defect could include a rusting or rotting private pole or damage, vegetation that encroaches on service mains or damage to overhead consumers mains, etc.
We recognise some customers are unprepared for the unexpected cost of urgent repair works required to maintain the safety of your property and our network. While customers are obligated to comply with defect notices, we may be able to assist in getting these defects rectified with an affordable interest-free repayment plan.
Eligibility
If you are finding it difficult to pay upfront for rectification work, we encourage you to reach out to us and seek assistance.
You may be eligible for a variety of reasons, including:
- Holding a Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia, Health Care Card issued by Services Australia or DVA Gold Card
- Being unemployed
- Having an illness or mental health concern
- Having a physical or intellectual disability
- Having recently lost a family member
- Having a recent change in the family unit
- Being in a vulnerable financial situation
- Experiencing family violence
- Recently experienced a sudden loss of income or substantial reduction in income
- Being the victim of a natural disaster, such as fire, flood, or storm damage
- Having a reliance on government assistance such, as Centrelink payments pension or NSW Government rebates
Loan benefits
Eligible customers can benefit from:
- Negotiated and agreed upon, interest-free repayments to cover the cost of the work
- Repayment plans, based on your specific circumstances
- Protection from disconnection by Endeavour Energy
Phone 131 003 for more information or to apply
